Terms & Conditions for Hiring Services

Last Updated: August 1, 2026

These Terms & Conditions for Households (the “Agreement”) set forth the terms and conditions between Sage Haus, Inc. (the “Company”) and you (“you,” “your,” or “Client”) regarding your access and use of the Company's goods and services for families and/or households (collectively, the “Services”), including without limitation hiring services, managed services, consulting services, educational materials, and digital products. By accessing or using any of the Company’s Services, you agree to this Agreement, together with Company's General Terms & Conditions (the “General Terms”). If there is any conflict between this Agreement and the General Terms, the General Terms will control and govern. Company reserves the right to update this Agreement at any time. Continued access or use of Services after any modifications indicates your acceptance of the revised Agreement.

1. Hiring Services

The following are included when you purchase Company's hiring services:

Consultation Call: A 45-minute consultation call to understand your household’s specific needs and preferences.
Custom Job Description: Creation of a job description tailored to your requirements for household staff, including but not limited to a House Manager, Family Assistant, Meal Prep Chef, Executive / Administrative Assistant. We will ask you to approve the job description before proceeding to the next step; your approval may be oral (e.g., phone or video call) or in writing (e.g., email).
Candidate Vetting: Company will identify, vet, and present two qualified candidates whose experience and qualifications reasonably align with the Client-approved job description. Company may present additional qualified candidates as they become available or at Company’s discretion. Company generally aims to make its initial candidate presentation within approximately 4–6 weeks following Client’s approval of the job description. Hiring timelines are estimates only and may vary based on market conditions, candidate availability, Client responsiveness, changes to the approved search criteria, and other circumstances beyond Company’s control. Company will communicate material delays as they arise. A candidate will be considered “qualified” under this Agreement if Company reasonably determines that the candidate meets the material requirements of the Client-approved job description. Presentation of two qualified candidates satisfies Company’s initial candidate presentation obligation, regardless of whether Client elects to interview, advance, or hire any of the candidates. Company does not guarantee that Client will consider any particular candidate to be a good fit.
Concierge Interview Scheduling: Interview coordination by Company on behalf of Client. Client will conduct interviews with candidate(s).
Concierge Reference Call Scheduling: Company will schedule and coordinate reference calls for the finalist candidate selected by Client. If requested, Company may conduct the reference calls on your behalf.
Background Check: Company engages a third party to conduct an extensive background check on the selected candidate(s). The background check is generally conducted post-offer as a condition of employment. Please note that only one background check is included with the fees you pay for Company's hiring services; any additional background checks will incur additional expenses that you will be responsible for, and Company may require you to pay for such additional background checks and related services in advance. Additional details regarding these background checks are available upon request.
Templates Provided: Recommended interview questions, reference call questions, and an employment agreement template will be provided.
Onboarding Call: A 30-minute call to assist with the onboarding process.
Six-Week Check-In: A check-in meeting approximately six weeks after your new hire’s start date to review onboarding progress and address any concerns early.
Home Systems: Digital course and playbook for onboarding and managing your staff.
House Manager Certification: Digital course for your house manager to learn how to succeed in the role.

2. Managed Services

You may select one or more of the following when you purchase Company's managed services:

Ongoing (e.g., weekly, monthly) support to your staff;
Payroll management; and
Home Systems setup and implementation.
Managed services are provided on an as-requested basis at Company's then-current rates, which Company may update at any time without notice.

3. Consulting Services

Consulting services are provided on an as-requested basis at Company's then-current rates, which Company may update at any time without notice.

4. Educational Materials and Digital Products

Company offers the following educational materials and digital products for purchase:
Home Systems Playbook and Course (https://sagehaus.com/home-systems);
House Manager Certification (https://sagehaus.com/certification); and
DIY Household Hiring Playbook (https://sagehaus.com/diy).
Please note that additional terms may apply to your access and use of these products, including without limitation terms governing our Home Systems Playbook and Courses.

5. Pricing and Payment Terms

Pricing: Prices are as displayed on the Company's https://sagehaus.com/ website and/or otherwise communicated to Client at the time of purchase. Company reserves the right to update its pricing at any time without notice. Company also reserves the right to correct any pricing errors that may occur, even if that means cancelling your order.
Payment: Hiring Services typically require an upfront and nonrefundable deposit, with the remaining balance due when you extend a job offer to a candidate*. Other Company Services require 100% upfront payment (e.g., educational materials and digital products), or periodic payments (e.g., managed services, consulting services). Payment terms will generally be communicated at the time of purchase, or in supplemental terms accompanying the Services. Unless stated otherwise in a written agreement signed or endorsed by Company, all fees are due in advance. *See Sections 6 and 7, below, regarding payment if additional candidates are requested or you decide not to proceed with a job offer after candidates are presented.
No Refunds: Except as stated otherwise in this Agreement, all deposits and other fees are noncancellable and nonrefundable.

6. Client Responsibilities for Hiring Services

Final Hiring Decision: Company provides vetted candidates, but the final hiring decision is solely Client’s responsibility. Company does not guarantee placement or employment.
Timely Communication: To ensure an efficient and collaborative experience, you agree to provide timely and meaningful feedback and communication during the hiring process, and during any on-boarding or post-hire check-in calls. Specifically, Company requests a response to any hiring-related inquiry within 24 hours to reduce the risk of losing candidates or hiring momentum. Company is not responsible for any delays you cause, or the loss of any candidates arising out of such delays. If you take longer than 24 hours to respond, or if you fail to respond completely to Company's inquiries, Company reserves the right to continue the process using its discretion or pause the engagement until timely and complete communication resumes. A lapse in communication exceeding seven consecutive days without written notice may result in termination of the engagement without refund. Because extended lapses often result in the loss of active candidates, resuming the search may constitute a Scope Change (as defined below) and require additional service fees.
Scope Changes Before Candidate Presentation: If your hiring needs materially change after you approve the job description but before Company presents candidates, Company will assess whether those changes fall outside the original scope of Services. Examples of material changes include, without limitation, significant shifts in required qualifications, working hours, responsibilities, compensation, or location. In such cases, the Company will determine whether the updated scope can still be fulfilled under the existing Agreement. If the changes require additional recruiting, onboarding support, or extended search efforts (each a “Scope Change”), the Company may propose a revised scope of work, timeline, and corresponding service fee adjustments. You must pay any fee adjustments to continue the engagement. If the Scope Change occurs before candidate presentation and is such that Company reasonably believes it can no longer deliver qualified candidates under the revised requirements, either party may terminate this Agreement with written notice. In such event, any fees already paid are nonrefundable, but no further payments for that particular hiring engagement will be owed unless the parties enter into a new Agreement. For the avoidance of doubt, Client's rejection of four or more qualified candidates presented by Company will constitute a Scope Change subject to a service fee adjustment, in addition to Client owing all remaining fees to Company (e.g., the remaining balance) as set forth in Section 7.
Scope Change After Candidate Presentation: If (a) a Scope Change occurs after Company has presented any candidates to Client or (b) Client decides not to proceed with a job offer after any candidates are presented, Client must immediately pay all remaining fees (e.g., the remaining balance) and Company may condition any further performance on payment of all such fees.

7. Additional Candidates

With regard to hiring services only, if you elect not to proceed with either of the two initially presented qualified candidates, Company will continue the search and may present up to two additional qualified candidates at no additional service fee; provided that (a) no Scope Change has occurred, (b) you promptly participate in a meeting with Company to discuss why the initially presented candidates were not acceptable, and (c) you provide timely, specific, and meaningful feedback. Presentation of additional candidates is subject to candidate availability and does not guarantee placement or employment. Your request for additional candidates following the initial candidate presentation will trigger your obligation to immediately pay all remaining fees (e.g., the remaining balance), and Company may condition any further performance, including the presentation of additional candidates, on payment of all remaining fees. Without limiting the foregoing, all remaining fees will also become due immediately if you decide not to proceed with a job offer after Company presents any qualified candidate. Your failure to issue a job offer within 30 days after the presentation of a qualified candidate will be deemed a decision not to proceed with a job offer and will trigger your obligation to pay all remaining fees. You agree to provide Company with any information Company may reasonably request to determine whether interviews have been conducted or job offers have been extended.

8. 90-Day Hiring Services Guarantee

With regard to hiring services only, if the candidate you hire separates from the role within 90 days of their start date (as recorded in the agreement between you and the candidate), Company offers a one-time courtesy re-match to source one or more qualified replacement candidates (up to two) at no additional service fee, subject to the eligibility requirements and exclusions below. The guarantee applies whether the separation is voluntary (e.g., the candidate resigns) or involuntary (e.g., you terminate the candidate’s employment for cause); provided that separations caused by your nonpayment of wages, failure to provide a safe work environment, or inappropriate conduct will not be eligible for the guarantee.

Eligibility: To be eligible for the re-match, you must have attended both the Onboarding Call and the Six-Week Check-In described in Section 1. Further, the Onboarding Call and the Six-Week Check-In must have occurred within 60 days of the candidate's hiring. If you miss either, or fail to complete them in a timely manner, the re-match is forfeited.
Exclusions: In addition to the foregoing conditions, the guarantee does not cover separations arising from circumstances outside Company’s control, including without limitation your relocation, a major restructuring of your family or household, your household no longer needing the role, or in any situations where you have deviated from any standard processes or procedures Company uses to provide the Services. Separations covered by these exclusions are not eligible for the re-match.
One-Time Only: The re-match is a single, one-time courtesy consisting of one or more qualified replacement candidates (up to two). If the candidate(s) you hire through the re-match also separates, the guarantee has been used and no further re-match will be provided.

Regardless of the number of candidates presented to you, only one background check is included as part of your engagement with Company. If you initiate the 90-day guarantee, the cost of any additional background checks will be your responsibility. For the avoidance of doubt, the 90-day guarantee does not provide a refund of service fees – only a commitment to attempt another candidate match.

9. Pause Policy

If (a) you and Company have a signed agreement for Company to provide you with hiring services and (b) you are not ready to complete the hiring process, but would like to remain in Company’s client queue, you may request a one-time pause of your engagement by providing written notice to Company. Pause requests are subject to Company’s written approval (which may be by email) and the following terms, which vary depending on the Stage of your engagement when the pause begins. This Pause Policy applies to engagements beginning on or after August 1, 2026; engagements paused, and requests for pauses, before that date will be handled as separately agreed between you and Company
Effect of a Pause: During an approved pause, fees already paid remain nonrefundable but will be credited toward your engagement when it resumes, and the deadlines in this Agreement (including the 30-day job-offer period in Section 7) are tolled. In any event, Company cannot guarantee continued candidate availability: candidates presented before a pause may accept other positions, and resuming your search may constitute a Scope Change (e.g., if the search must be restarted or your requirements have changed).
Queue Release; Repricing: If your queue position is released because a pause window closed, your engagement will be deemed terminated in accordance with Section 10 (Cancellation). Any restart after a queue release will be a new engagement at Company’s then-current pricing; provided that if your queue position was released under Stages 2, 3, or 4 above, you will be eligible to restart at a 15% discount off Company’s then-current initial deposit (the “Returning Client Rate”).
Committed Hold: At any time during Stages 1-3 (including during an approved pause), and provided that no remaining fees have yet become due under Sections 6 or 7, you may lock in your current pricing and hold your queue position by immediately paying your remaining balance and requesting a hold on your account (a “Committed Hold”). A Committed Hold is not a pause; it is a financial commitment with a held queue position. Exercising a Committed Hold ends any pending pause, any unused pause right expires when your Committed Hold begins, and you may use only one Committed Hold per engagement. If you reactivate your engagement within 12 months of your Committed Hold payment, your pricing remains fully locked. If you do not reactivate within 12 months, your Committed Hold expires: you will be eligible to restart at the Returning Client Rate, but amounts you previously paid will not be credited toward your engagement. Company’s then-current pricing will otherwise apply to Services performed after expiration.

For the avoidance of doubt, during a Committed Hold, the hiring search is suspended, the deadlines in this Agreement (including the 30-day job-offer period in Section 7) do not run, and Company does not reserve candidates: candidates previously presented may accept other positions, and reactivating your engagement may constitute a Scope Change (e.g., if the search must be restarted or your requirements have changed). A Committed Hold does not restart or expand your candidate entitlements under Sections 1 or 7.

10. Cancellation

You may terminate this Agreement for any (or no) reason with 30 days' prior written notice; provided that termination will not affect your obligations that have accrued before termination. Please also keep in mind that termination of this Agreement will not terminate your relationship with any staff you hired under this Agreement, and that you are responsible for ensuring any termination of your staff complies with applicable law and any agreement(s) you have in place with them. Company may immediately terminate this Agreement at any time and for any (or no) reason by providing you with notice. If Company exercises this termination right, you will still be responsible for paying Company for all services it performed.